Planisware & Cora Support Specialist

Titusville, NJ

Hybrid Role (3 days in office)

$50 - $55 per hour (W2)

12-month contract (Potential for extension)

ABOUT THE ROLE

Our client is seeking an IMSC Planisware & Cora Support Specialist for a 12-month contract in Titusville, NJ (hybrid schedule, 3 days onsite). This role is responsible for ensuring the reliable operation, user adoption, and administration of enterprise project portfolio management (PPM) platforms—specifically Planisware and Cora—within the IMSC organization. As the primary point of contact for end users, you will provide application support, troubleshooting, user administration, training, and system governance. The position will initially focus on supporting Planisware and facilitating the transition to Cora, with responsibilities shifting toward full lifecycle support and administration of Cora as adoption increases. You will manage user access and permissions, conduct user training, maintain dashboards and reporting tools, coordinate with technical and vendor teams, and ensure compliance with governance standards. This is a hands-on role requiring strong customer support skills, technical acumen, and the ability to drive user engagement and system adoption throughout a major platform transition.

WHAT YOU'LL DO

• Serve as the first point of contact for user questions, system issues, and troubleshooting requests across Planisware and Cora environments.
• Monitor and maintain reliable day-to-day operation of project portfolio management systems.
• Triage, document, and coordinate incidents with appropriate technical, business, and vendor support teams.
• Track recurring issues and recommend process or system improvements to enhance user experience.
• Collect user feedback and communicate enhancement opportunities to platform owners and support teams.
• Provide monthly training sessions for Planisware users and facilitate user adoption activities during the transition to Cora.
• Support users with system navigation, reporting, project setup, and general platform utilization.
• Coordinate incident resolution with platform specialists and technical support teams.
• Assist with knowledge transfer and transition activities as Planisware utilization decreases.
• Serve as a key support resource during Cora implementation, rollout, and hypercare activities.
• Facilitate bi-weekly user clinics to address questions, provide guidance, and gather enhancement requests.
• Troubleshoot user issues and coordinate resolution with system administrators, developers, and vendor support teams.
• Maintain and enhance dashboards, reporting views, and user-facing system outputs.
• Monitor adoption trends and identify opportunities to improve user engagement and effectiveness.
• Manage user access, permissions, security roles, and system configurations in accordance with governance standards.
• Support onboarding, transfers, and offboarding of users within Planisware and Cora; execute bulk user imports and updates as required.
• Create and maintain user profiles, including license assignments, roles and permissions, skills and competencies, organizations and reporting structures, user groups, and approval workflows.
• Ensure user data accuracy and maintain overall data quality within the platforms.
• Review and process site access requests through IDMS, approve or deny requests based on established access requirements, and provision approved users into Cora.
• Maintain audit-ready records of user access activities and permissions.
• Coordinate across business, technical, and vendor teams to support system implementation, migrations, and organizational change initiatives.

WHAT YOU BRING

• Bachelor's degree in Information Systems, Business Administration, Project Management, or related field, or equivalent professional experience.
• 2-5+ years of experience supporting enterprise applications, business systems, or PPM platforms.
• Experience administering user accounts, permissions, and access controls.
• Strong troubleshooting and customer support skills.
• Experience conducting user training and facilitating stakeholder engagement sessions.
• Ability to coordinate across business, technical, and vendor teams.
• Strong communication, documentation, and organizational skills.
• Experience with Planisware, Cora, or other Project Portfolio Management (PPM) platforms.
• Experience supporting enterprise SaaS applications.
• Familiarity with project management, portfolio management, and resource planning processes.
• Experience maintaining dashboards, reporting tools, and business intelligence outputs.
• Knowledge of user access governance and system administration best practices.
• Experience supporting large-scale system implementations, migrations, or organizational change initiatives.

Applications will be accepted through November 13, 2026.

#LI-EW1