Patient Access Supervisor

Large Healthcare system in the Tampa Bay area

On-Site role

$25.00-$29.00 per hour

Contract-to-hire, 6 months

Shift: Mon-Fri, 5:00am–4:30pm

ABOUT THE ROLE

Our client is seeking an experienced Patient Access Supervisor to lead outpatient registration operations at a large acute care hospital in the Tampa Bay area. This contract-to-hire position is responsible for supervising a team of 15–20 staff members and managing registration processes for surgical, radiology, and ancillary modalities. The role also ensures coverage across multiple departments, including the Medical Office Building (MOB), Women's Center, Breast Care Center, and therapy registration areas. The ideal candidate will have a strong background in revenue cycle management, outpatient authorizations, referrals, and denials management, with proven leadership experience in a hospital or health system environment. This position requires a hands-on leader who can monitor KPIs, drive process improvements, ensure compliance with healthcare regulations, and collaborate effectively with ancillary departments.

WHAT YOU'LL DO

• Supervise and lead a team of 15–20 Patient Access/Registration staff within the outpatient central registration area
• Oversee registration operations for surgical, radiology, and all other outpatient modalities
• Ensure coverage and support for the Medical Office Building (MOB), Women's Center, Breast Care Center, and therapy registration areas
• Monitor and manage daily KPIs, including collections, denial rates, registration accuracy, and work queue activity
• Maintain and review departmental reports; identify trends and drive process improvement initiatives
• Participate in staffing coverage, stepping in directly when call-outs occur to ensure seamless operations
• Conduct performance management activities, including scheduling, time tracking, mentoring, coaching, and progressive discipline
• Train and evaluate staff to maintain high accuracy standards and reduce denials and write-offs
• Ensure compliance with payer guidelines, CMS, EMTALA, HIPAA, and organizational policies and procedures
• Partner with ancillary departments and support cross-functional staffing coordination
• Stay current with managed care updates and communicate changes to the team

WHAT YOU BRING

• Minimum 2+ years of supervisory or team lead experience in a healthcare setting
• 3–5 years of Revenue Cycle Management (RCM) experience
• Demonstrated experience with outpatient authorizations, referrals, and denials management
• Hospital-based experience required (experience in small group practice alone does not meet requirements)
• Proven ability to manage KPIs, work queues, and team performance metrics
• Proficiency with EMR systems and Microsoft Office suite
• Knowledge of insurance, financial clearance, and patient access operations
• Strong communication, problem-solving, and customer service skills
• Ability to step into coverage roles as needed to support team operations
• High School Diploma or GED required; Associate's Degree preferred (RHIT or RHIA accepted)
• Field of study: Business, Accounting, Finance, Health Administration, Nursing, or related field
• Preferred certifications: Certified Healthcare Access Associate (CHAA) via NAHAM or Certified Revenue Cycle Representative (CRCR) via HFMA