Titlte: Field Technician

Location: Southern NH, Seacoast/Central NH, Upper Valley/North NH

Travel: 100% daily travel

Compensation: $30-$35/hour

Start Date: September 28

Job Description: Abbott is a global healthcare company dedicated to developing and delivering innovative diagnostic, medical device, nutrition, and pharmaceutical solutions. As part of its diagnostics division, the client supports healthcare providers worldwide with laboratory and point-of-care testing platforms that improve patient care and clinical decision-making. This project is part of ongoing efforts to maintain and optimize the installed base of point-of-care analyzers across customer sites in Southern, Seacoast/Central, and Upper Valley/North New Hampshire. Field Technicians will play a critical role in supporting onsite software deployments and inventory validation activities at healthcare customer locations. The ideal candidate is customer-focused, detail-oriented, comfortable working independently, and enjoys traveling to support technical field initiatives.

Responsibilities:

• Execute USB software upgrades on Afinion 2 analyzers in accordance with established project procedures and technical requirements.
• Validate successful software installation and perform post-upgrade functionality checks to confirm the analyzer is operating as expected.
• Document each completed upgrade, including software version, upgrade status, validation results, and any issues encountered.
• Conduct site census activities to capture and verify critical analyzer and site information, including:
  • Primary site point of contact
  • Analyzer operational status
  • Number of analyzers at the site and their physical locations
  • Analyzer type/model
  • Analyzer serial number
  • Current software version
  • Connectivity status to LIS/HIS/EMR
  • Middleware or connectivity solution in use, if applicable
• Collect additional site intelligence, including department ownership, connectivity challenges, operational considerations, and relevant customer feedback.
• Complete standardized site surveys and capture/upload photographs when permitted by the customer and site requirements.
• Identify and document issues or exceptions encountered during the visit and escalate items requiring additional technical, operational, or customer support.
• Update project and inventory records to ensure accurate, complete, and timely documentation of field activities.
• Submit site completion reports and required project documentation in accordance with established project procedures and timelines.
• Communicate effectively with site personnel and project stakeholders, providing appropriate updates on upgrade status, findings, and outstanding items.
• Maintain professional customer interactions and represent the project team appropriately while working within customer facilities.
• Adhere to all applicable site policies, safety requirements, infection-control requirements, and project procedures while performing field services.
• Complete assigned sites within scheduled deployment windows and proactively communicate scheduling, access, or completion concerns to the Regional Project Coordinator.

Qualifications:

• Experience as a Field Service Technician, Biomedical Equipment Technician, Medical Device Technician, IT Field Technician, or similar customer-facing technical role
• Comfortable traveling to multiple customer sites within assigned region
• Strong attention to detail and accurate technical documentation skills
• Experience with medical devices, laboratory equipment, or healthcare technology preferred
• Basic troubleshooting skills and ability to follow technical work instructions
• Strong customer service and communication skills
• Ability to work independently and manage a daily travel schedule
• Valid driver's license and reliable transportation
• High school diploma or GED required; Associate's degree in Electronics, IT, Biomedical Equipment Technology, or related field preferred