Posted 5 days ago
Job id: a1Wcv000000w44rEAA
BSC: Customer Service Support
Orland Park, Illinois
Physical Location
36
Contract
Calculated Hire
$17.00 - $18.00 /hour
$17.00 - $18.00 /Year
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Job Description:
Business Service Center (BSC) – Support Representative
On-Site Role
Compensation: $17 - $18 per hour
Schedule: Monday through Friday, 8:00 AM – 5:00 PM CST
Contract: 6 Month Contract (Possible extension/conversion)
ABOUT THE ROLE
Our client is seeking a Business Service Center (BSC) Support Representative to deliver exceptional service to business clients and internal partners, primarily supporting Treasury Management products and services. As a key member of the Business Service Center Service team, you will serve as a primary point of contact for inquiries, troubleshooting, issue resolution, and client education related to products such as Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination. The ideal candidate is customer-focused, comfortable working in a fast-paced environment, and able to take ownership of client needs from initial contact through resolution. This is a full-time, Monday through Friday position on a 6-month contract with the possibility of extension or conversion. Candidates with strong customer service experience and the ability to learn the banking environment are encouraged to apply, especially those with previous exposure to banking, credit cards, commercial services, financial operations, or business-to-business customer support.
WHAT YOU'LL DO
- Respond to inbound inquiries from business clients and internal partners regarding Treasury Management products and services
- Provide support for products such as Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination
- Research and resolve client questions and issues using internal systems, resources, and documentation
- Take ownership of client issues from initial contact through final resolution
- Escalate more complex issues to the appropriate internal teams when needed
- Handle inbound call volume while maintaining a high level of professionalism and customer service
- Educate clients and internal partners on available products, system functionality, and best practices
- Maintain up-to-date knowledge of relevant products, processes, policies, procedures, and systems
- Document client interactions and resolutions accurately
- Perform additional operational and customer support responsibilities as needed
WHAT YOU BRING
- 1+ year of customer service, client support, operations, or related professional experience
- Strong verbal and written communication skills
- Comfortable speaking with clients over the phone and handling a consistent inbound call volume
- Strong computer skills and ability to learn multiple systems quickly
- Basic proficiency with Microsoft Word and Excel
- Strong problem-solving, attention to detail, and organizational skills
- Ability to work Monday through Friday, 8:00 AM – 5:00 PM CST
- Previous banking, financial services, or business client support experience (preferred)
- Experience supporting commercial banking, Treasury Management, cash management, deposit operations, credit card services, or similar financial products (preferred)
- Previous experience working with business or commercial customers (preferred)
- Prior call center, customer service, clerical, data entry, or operations experience (preferred)
- Associate's or Bachelor's degree (preferred)
WHAT'S IN IT FOR YOU
- Opportunity to gain experience in commercial banking and Treasury Management support
- Potential for contract extension or conversion to a permanent role
- Collaborative and supportive team environment
- Professional development and learning opportunities
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.