{"id":8316,"date":"2026-07-21T20:12:24","date_gmt":"2026-07-21T20:12:24","guid":{"rendered":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000qp5zeau-hr-representative-st-louis-missouri\/"},"modified":"2026-07-21T22:41:44","modified_gmt":"2026-07-21T22:41:44","slug":"a1wcv000000qp5zeau-hr-representative-st-louis-missouri","status":"publish","type":"job_listing","link":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000qp5zeau-hr-representative-st-louis-missouri\/","title":{"rendered":"HR Representative"},"content":{"rendered":"<div>\n<p>HR Representative<br \/>Remote Role<br \/>This is a Remote role.<br \/>Compensation: $17 &#8211; $18 per hour<\/p>\n<h3>ABOUT THE ROLE<\/h3>\n<p>\nCalculated Hire is seeking customer-focused and detail-oriented HR Representatives to support a leading health insurance organization&#8217;s Human Resources Service Center. In this 100% remote position, you will serve as the first point of contact for employees, managers, and internal stakeholders, providing assistance with HR-related inquiries, employee self-service tools, and HR systems support. You will play a critical role in ensuring a positive employee experience by addressing questions efficiently and professionally, educating users on HR programs, and maintaining confidentiality. The work environment is primarily phone and computer-based, requiring the ability to handle a high volume of inquiries throughout the day while sitting for extended periods. A reliable internet connection and dedicated workspace are essential for success in this role.\n<\/p>\n<h3>WHAT YOU&#8217;LL DO<\/h3>\n<\/p>\n<ul>\n<li>Receive and respond to incoming calls, emails, and electronic service requests related to HR systems, policies, and processes<\/li>\n<li>Serve as the first point of contact for employees seeking assistance with HR-related inquiries<\/li>\n<li>Research and resolve basic HR questions using established policies, procedures, knowledge bases, and resources<\/li>\n<li>Accurately document all employee interactions, requests, and resolutions within the call tracking system<\/li>\n<li>Educate employees on HR programs, tools, and available self-service resources<\/li>\n<li>Assist employees and managers with navigating employee and manager self-service functionality<\/li>\n<li>Troubleshoot non-technical HR system issues and guide users through resolution steps<\/li>\n<li>Identify inquiries that require advanced research, interpretation, or specialized support and appropriately escalate to senior HR team members<\/li>\n<li>Maintain confidentiality and discretion when handling employee information and sensitive HR data<\/li>\n<li>Meet established service level agreements (SLAs), quality standards, and productivity metrics<\/li>\n<li>Provide a positive customer experience while demonstrating professionalism, empathy, and active listening in all interactions<\/li>\n<\/ul>\n<h3>WHAT YOU BRING<\/h3>\n<\/p>\n<ul>\n<li>High school diploma or GED required<\/li>\n<li>1+ years of customer service, call center, HR support, employee services, or help desk experience<\/li>\n<li>Strong verbal and written communication skills<\/li>\n<li>Ability to manage a high volume of calls and inquiries in a fast-paced environment<\/li>\n<li>Experience working with multiple systems and applications simultaneously<\/li>\n<li>Proficiency with Microsoft Office Suite (Outlook, Word, Excel)<\/li>\n<li>Strong problem-solving, organizational, and documentation skills<\/li>\n<li>Ability to work independently in a remote environment while maintaining productivity and service quality<\/li>\n<li>Previous Human Resources, HR Shared Services, Benefits, or Employee Service Center experience (preferred)<\/li>\n<li>Experience supporting HRIS platforms such as Workday, PeopleSoft, SAP SuccessFactors, Oracle HCM, or similar systems (preferred)<\/li>\n<li>Healthcare, health insurance, or benefits administration experience (preferred)<\/li>\n<li>Associate&#8217;s or Bachelor&#8217;s degree in Human Resources, Business Administration, or a related field (preferred)<\/li>\n<li>Key competencies: customer service excellence, active listening, attention to detail, problem solving, time management, professional communication, confidentiality &#038; discretion, adaptability, and team collaboration<\/li>\n<li>Reliable internet connection and dedicated workspace required for remote work<\/li>\n<\/ul>\n<\/div>\n","protected":false},"author":0,"featured_media":169,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"St. Louis, Missouri","_application":"applications@staffingfuture.com","_company_name":"Calculated Hire","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[8],"class_list":["post-8316","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HR Representative, St. Louis Missouri<\/title>\n<meta name=\"description\" content=\"HR Representative, St. Louis Missouri\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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