{"id":6735,"date":"2026-06-22T16:20:39","date_gmt":"2026-06-22T16:20:39","guid":{"rendered":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000hhgdeay-project-manager-v-westreetdes-moines-iowa\/"},"modified":"2026-06-22T19:08:58","modified_gmt":"2026-06-22T19:08:58","slug":"a1wcv000000hhgdeay-project-manager-v-westreetdes-moines-iowa","status":"publish","type":"job_listing","link":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000hhgdeay-project-manager-v-westreetdes-moines-iowa\/","title":{"rendered":"Project Manager V"},"content":{"rendered":"<p><strong style=\"font-size: 12px; font-family: serif;\">Senior Project Manager, Contact Center Modernization<\/strong><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Location:<\/strong><span style=\"font-size: 12px; font-family: serif;\"> Hybrid, Charlotte, NC or Des Moines, IA<\/span><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Contract:<\/strong><span style=\"font-size: 12px; font-family: serif;\"> 12-month W2 contract, 40 hours\/week, weekly pay<\/span><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Pay Rate:<\/strong><span style=\"font-size: 12px; font-family: serif;\"> $68.75\/hr<\/span><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Desired Start Date:<\/strong><span style=\"font-size: 12px; font-family: serif;\"> 7\/18\/2025<\/span><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Interview Process:<\/strong><span style=\"font-size: 12px; font-family: serif;\"> One 30-minute Microsoft Teams interview, with possible second round<\/span><\/p>\n<p><\/p>\n<p><span style=\"font-size: 12px; font-family: serif;\">Calculated Hire is hiring a Senior Project Manager to support a high-priority Contact Center Modernization initiative with a Fortune 100 financial services client. This is a large-scale, multi-year program focused on consolidating contact center applications and transitioning customer-facing agents onto a modern cloud platform by the end of 2027.<\/span><\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Job Description<\/strong><\/p>\n<p><span style=\"font-size: 12px; font-family: serif;\">The Senior Project Manager will lead wave-based migrations across a complex enterprise contact center modernization program. This person will partner closely with business unit leaders, contact center stakeholders, technology teams, and other project managers to drive migration planning, deployment readiness, execution, and adoption.<\/span><\/p>\n<p><\/p>\n<p><span style=\"font-size: 12px; font-family: serif;\">This role requires someone who can operate in a high-visibility environment, manage shifting priorities, influence stakeholders, and keep complex delivery work moving across multiple groups. The team needs a hands-on senior PM who can own outcomes, manage risks and dependencies, and support successful migrations across agent-facing platforms and contact center operations.<\/span><\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Responsibilities include:<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12px; font-family: serif;\">Lead end-to-end delivery of wave-based migrations from discovery and planning through deployment and post-launch support<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Partner with business leaders, contact center teams, technology partners, and operations stakeholders to ensure successful migration execution and adoption<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Manage project timelines, risks, dependencies, readiness activities, stakeholder communication, and delivery milestones<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Support migration planning for contact center applications, customer service platforms, agent-facing tools, and cloud-based contact center solutions<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Influence executive and business stakeholders to prioritize migration activities and support change adoption<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Coordinate with a broader program team to align workstreams, share learnings, and maintain consistency across the initiative<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Drive change management and delivery strategies specific to contact center operations and cloud platform transitions<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Support critical migration phases that may require overtime or onsite command center presence<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Track progress, communicate updates, and escalate issues impacting delivery, readiness, or business adoption<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Oversee coordination related to technologies such as IVR systems, telephony, agent scheduling\/workforce management tools, and other agent-impacting platforms<\/span><\/li>\n<\/ul>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Required Skills<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12px; font-family: serif;\">Senior-level project management experience in complex enterprise environments<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience leading large-scale transformation, modernization, migration, or change delivery initiatives<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Strong understanding of contact center operations, customer service environments, or agent-facing technology platforms<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience managing projects using both Waterfall and Agile methodologies<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Ability to manage risks, issues, dependencies, timelines, stakeholder communication, and executive-level reporting<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Strong change management and business readiness experience<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Ability to influence cross-functional stakeholders and drive alignment across business, operations, and technology teams<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Comfort working in a fast-paced, high-visibility program with shifting priorities<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Strong communication, organization, and follow-through<\/span><\/li>\n<\/ul>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Required Qualifications<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12px; font-family: serif;\">8+ years of project management, program management, change delivery, or transformation experience<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience within financial services, banking, consumer banking, or another highly regulated enterprise environment<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience supporting contact center operations, customer service platforms, cloud migrations, enterprise technology migrations, or application consolidation efforts<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Ability to work hybrid 3 days onsite in Charlotte, NC or Des Moines, IA<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Flexibility for occasional overtime or onsite command center support during critical migration phases<\/span><\/li>\n<\/ul>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Desired Skills<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with contact center modernization or cloud contact center platforms<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Exposure to CCaaS, IVR, telephony, agent desktop, workforce management, agent scheduling, or routing technologies<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with platforms such as Genesys, NICE CXone, Five9, Amazon Connect, Avaya, Cisco, or similar contact center tools<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with Monday.com or similar project management tools<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience supporting cloud platform migrations impacting customer-facing agents<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Prior Fortune 100, large bank, or financial services experience<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12px; font-family: serif;\">This role sits within one of the client\u2019s most strategic modernization efforts and will support the migration of contact center applications and customer-facing agent populations to a modern cloud-based platform.<\/span><\/p>\n<p><span style=\"font-size: 12px; font-family: serif;\">#LI-AA1<\/span><\/p>\n","protected":false},"author":0,"featured_media":169,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"WeStreetDes Moines, Iowa","_application":"applications@staffingfuture.com","_company_name":"Calculated 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