{"id":6572,"date":"2026-06-17T17:04:07","date_gmt":"2026-06-17T17:04:07","guid":{"rendered":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000hmezeam-help-desk-analyst-warrenville-illinois\/"},"modified":"2026-06-17T21:09:10","modified_gmt":"2026-06-17T21:09:10","slug":"a1wcv000000hmezeam-help-desk-analyst-warrenville-illinois","status":"publish","type":"job_listing","link":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000hmezeam-help-desk-analyst-warrenville-illinois\/","title":{"rendered":"Help Desk Analyst"},"content":{"rendered":"<h4 id=\"myCustomID\"><strong><a href=\"https:\/\/jobs.eightelevengroup.com\/apply-now\/?job_title=Help Desk Analyst&#038;job_id=a1Wcv000000hMEzEAM\">Apply Now<\/a><\/strong><\/h4>\n<p><strong><a href=\"https:\/\/jobs.eightelevengroup.com\"><< Return to Search Results<\/a><\/strong><\/p>\n<p><strong>Job Title:\u00a0\u00a0<\/strong>Level 1 Service Desk Agent<\/p>\n<p><strong>Hourly\/Salary Compensation Range:\u00a0\u00a0$29-31\/hr<\/strong><\/p>\n<p><strong>Contract Length:\u00a0<\/strong>22 weeks<\/p>\n<p><strong>Location:\u00a0\u00a0<\/strong>Primarily remote with required onsite availability for training and critical events<\/p>\n<p><strong>Hours:\u00a0\u00a0<\/strong>8-5 CT<\/p>\n<p><strong>Start Date:\u00a0\u00a0<\/strong>TBD &#8212; 7\/20ish<\/p>\n<p><strong>\u00a0\u00a0<\/strong><\/p>\n<p><strong>Client Overview:\u00a0\u00a0<\/strong>Health System Greater Chicago Area\u00a0<\/p>\n<p><strong>\u00a0\u00a0<\/strong><\/p>\n<p><strong>\u00a0\u00a0<\/strong><\/p>\n<p><strong>Job Description:\u00a0<\/strong><\/p>\n<p><\/p>\n<p>Our client is seeking highly motivated and dependable Level 1 Service Desk Agents to join our team during a critical period of growth and system transitions. This role is essential for maintaining high levels of customer satisfaction and ensuring efficient IT support for our healthcare professionals. We are looking for individuals with strong critical thinking and problem-solving skills who can contribute to first-call resolution and adapt quickly to a dynamic environment.<\/p>\n<p><\/p>\n<p><strong>Responsibilities: <\/strong><\/p>\n<p><\/p>\n<ul>\n<li><span style=\"font-size: inherit;\">Provide first-line technical support for inbound calls and tickets, aiming for high first-call resolution rates<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Accurately document all interactions and resolutions within the ticketing system .<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Perform password resets, device triage, and troubleshoot common IT issues <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Demonstrate comfort and proficiency with remote support software <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Understand and navigate policies related to account management (e.g., AD, ManageEngine, Snap-in tool) and two-factor authentication <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Escalate complex issues to specialized teams, including the Epic team, as appropriate <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Support a high-volume environment, handling approximately 22,000-23,000 calls and closing around 27,000 tickets per month.<\/span><strong>\u00a0\u00a0<\/strong><\/li>\n<\/ul>\n<p><strong>\u00a0\u00a0<\/strong><\/p>\n<p><strong>Skill Set\u00a0Requirements:\u00a0\u00a0<\/strong><\/p>\n<p><strong>\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: inherit;\">Proven critical thinking and problem-solving abilities <\/span><\/li>\n<li><span style=\"font-size: inherit;\">High level of dependability and strong customer service skills, with the ability to manage interactions with diverse users, including upset physicians and nurses <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Experience in technical troubleshooting and familiarity with ticketing systems (e.g., ServiceNow) <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Ability to quickly learn and adapt to new systems and processes.<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Prior experience in a healthcare IT environment is preferred <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Preference for candidates with professional experience over those fresh out of school, especially given the critical nature of current projects <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Epic experience is not required at this level; the focus is on access and appropriate escalation <\/span><\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong style=\"font-size: inherit;\">Work Environment &#038; Expectations:<\/strong><\/p>\n<p><\/p>\n<ul>\n<li><span style=\"font-size: inherit;\">This is a contract position with the potential for conversion to a full-time employee after six months, based on performance and business needs <\/span><\/li>\n<li><span style=\"font-size: inherit;\">While the role is primarily remote, candidates must be able to come onsite for initial training, critical outages, war room situations, and in cases of personal tech failure <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Proximity to the Lee Warrenville\/Winfield office area is highly desirable for this reason <\/span><\/li>\n<li><span style=\"font-size: inherit;\">Ability to ramp up quickly to support high-demand periods, such as Project Passport go-lives.<\/span><\/li>\n<\/ul>\n<p><\/p>\n<p>Help Desk Analyst Warrenville, Illinois<\/p>\n<p>For over 16 years, Medasource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it\u2019s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company\u2019s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Medasource finds the people best-suited for your business. When you work with us, we work with you. That\u2019s the Medasource promise.<\/p>\n<p><i>Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.<\/i><\/p>\n<p dir=\"auto\" align=\"left\"><span style=\"text-decoration: underline;\"><strong>Benefits &#038; Perks:<\/strong><\/span><\/p>\n<p dir=\"auto\" align=\"left\"><em><strong>Medasource<\/strong> offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee\u2019s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.<\/em><\/p>\n<p dir=\"auto\" align=\"left\"><span style=\"text-decoration: underline;\"><strong>Pay Disclaimer:<\/strong><\/span><\/p>\n<p dir=\"auto\" align=\"left\"><em>The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.<\/em><\/p>\n<p class=\"custom-white\">a1Wcv000000hMEzEAM<\/p>\n<h4 id=\"otherId\"><strong><a href=\"https:\/\/jobs.eightelevengroup.com\/apply-now\/?job_title=Help Desk Analyst&#038;job_id=a1Wcv000000hMEzEAM\">Apply Now<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":220,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Warrenville, Illinois","_application":"applications@staffingfuture.com","_company_name":"Medasource","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[8],"class_list":["post-6572","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Desk Analyst, Warrenville Illinois<\/title>\n<meta name=\"description\" content=\"Help Desk Analyst, Warrenville Illinois\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000hmezeam-help-desk-analyst-warrenville-illinois\/\" \/>\n<meta property=\"og:locale\" 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