{"id":6551,"date":"2026-06-15T15:47:20","date_gmt":"2026-06-15T15:47:20","guid":{"rendered":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000gizjeay-gas-service-scheduling-administrator-charlotte-north-carolina\/"},"modified":"2026-06-15T18:39:34","modified_gmt":"2026-06-15T18:39:34","slug":"a1wcv000000gizjeay-gas-service-scheduling-administrator-charlotte-north-carolina","status":"publish","type":"job_listing","link":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000gizjeay-gas-service-scheduling-administrator-charlotte-north-carolina\/","title":{"rendered":"Gas Service Scheduling Administrator"},"content":{"rendered":"<p>Gas Service Scheduling Administrator<\/p>\n<p>Charlotte, NC<\/p>\n<p>Part-time position based on weekends (7:00am-6:00pm) and holidays (7:00am-4:00pm)<\/p>\n<p>Remote role (6-week on-site training period in Charlotte required)<\/p>\n<p>12-month contract with potential for extension or full-time hire<\/p>\n<p>Compensation: $18.75-$20.75 per hour<\/p>\n<p><\/p>\n<h3>ABOUT THE ROLE<\/h3>\n<p>Brooksource is seeking a Gas Service Scheduling Administrator (SSA) to join our Fortune 500 Energy &#038; Utilities client&#8217;s Natural Gas Business Unit. The SSA will play a critical role in the daily operations of this unit, and will be responsible for assigning, routing, and adjusting workloads for field service personnel, ensuring all customer service and company-committed work is managed efficiently.<\/p>\n<p><\/p>\n<p>This position requires handling a high volume of inbound calls from technicians, first responders, and customers\u2014including emergency situations\u2014requiring strong analytical, judgment, and problem-solving skills to resolve inquiries promptly and accurately. The SSA supports after-hours technician operations and ensures 24\/7\/365 coverage for emergency calls, monitoring workflow for approximately 350 service technicians across a three-state area. Initial training is onsite in Charlotte, NC, after which the position transitions to remote work.<\/p>\n<h3><\/h3>\n<h3>WHAT YOU&#8217;LL DO<\/h3>\n<p><\/p>\n<ul>\n<li>Assign, route, and adjust workloads for field service personnel in daily operations for all customer service and company-committed work<\/li>\n<li>Answer a high volume of inbound calls from technicians, first responders, and customers, including emergency and after-hours calls<\/li>\n<li>Conduct research and follow up on calls requiring additional information or resolution<\/li>\n<li>Provide after-hours technician support and maintain 24\/7\/365 emergency call coverage<\/li>\n<li>Monitor and optimize workflow for approximately 350 service technicians across a three-state area<\/li>\n<li>Assess the nature of service calls or emergencies and employ appropriate human relations skills to resolve issues competently<\/li>\n<li>Utilize analytical and problem-solving skills to resolve customer inquiries accurately and promptly<\/li>\n<li>Coordinate scheduling of service work and emergency response for the Natural Gas Business Unit<\/li>\n<li>Work closely with the Planning &#038; Progression department to ensure efficient order assignment and routing<\/li>\n<li>Adapt to changing operational environments and optimize workloads as needed<\/li>\n<\/ul>\n<h3>WHAT YOU BRING<\/h3>\n<p><\/p>\n<ul>\n<li>Experience with SAP C4C (Cloud for Customer) or CX (Customer Experience) suite<\/li>\n<li>High school diploma or GED required<\/li>\n<li>Experience in scheduling, dispatch, or related administrative roles (preferred)<\/li>\n<li>Strong analytical and problem-solving skills<\/li>\n<li>Ability to exercise independent judgment in a fast-paced, dynamic environment<\/li>\n<li>Excellent communication and human relations skills<\/li>\n<li>Ability to handle high call volumes and emergency situations calmly and efficiently<\/li>\n<li>Comprehensive knowledge of field operations workflow and workload optimization preferred<\/li>\n<li>Willingness to work onsite for 6 weeks of training at the Charlotte North Ops Center (115 Rhyne Road, Charlotte, NC), Monday\u2013Friday starting at 3:30PM, before transitioning to remote work<\/li>\n<li>Availability to work part-time weekends and holidays (Saturday &#038; Sunday 7AM\u20136PM, 7AM\u20134PM on holidays), with opportunities for additional hours<\/li>\n<\/ul>\n<p><span style=\"color: rgb(255, 255, 255);\">#LI-AJ3<\/span><\/p>\n","protected":false},"author":0,"featured_media":82,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Charlotte, North 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