{"id":10181,"date":"2026-09-08T00:00:00","date_gmt":"2026-09-08T00:00:00","guid":{"rendered":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/"},"modified":"2026-09-08T14:09:13","modified_gmt":"2026-09-08T14:09:13","slug":"a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana","status":"publish","type":"job_listing","link":"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/","title":{"rendered":"Customer Support Specialist &#8211; Medasource &#8211; Immediate Start"},"content":{"rendered":"<p><strong style=\"font-size: 12px;\">Job Summary<\/strong><\/p>\n<p><span style=\"font-size: 12px;\">The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.<\/span><\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12px;\">Key Responsibilities<\/strong><\/p>\n<ul>\n<li><strong style=\"font-size: 12px;\">VMS System Management (If Applicable)<\/strong>\n<ul>\n<li><span style=\"font-size: 12px;\">Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Ensure compliance with client-specific requirements and deadlines<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Track activity and status updates within VMS platforms<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS. \u00a0<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Update contractor records for extensions, terminations, and any other operational changes.<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Assist in extension processes, rate increases, offboarding, and related administrative tasks<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong style=\"font-size: 12px;\">Client-Specific Onboarding<\/strong>\n<ul>\n<li><span style=\"font-size: 12px;\">Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client\u2019s expectations<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Monitor completion and ensure compliance prior to consultant engagements<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Responsible for distribution of all clients related access and equipment documentation.\u00a0<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Serve as the point of contact between internal teams, clients, and contractors during onboarding<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong style=\"font-size: 12px;\">Timekeeping &#038; Payroll Coordination<\/strong>\n<ul>\n<li><span style=\"font-size: 12px;\">Act as the main point of contact for all timekeeping access issues<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Monitor and follow up with managers\/clients to guarantee accurate time entry and approval ahead of payroll deadlines<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong style=\"font-size: 12px;\">Requirements:\u00a0<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12px;\">Previous customer service experience preferred\u00a0\u00a0<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Ability to work in an efficient manner and execute daily tasks\u00a0\u00a0<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Comfortability talking with clients and consultants via email, phone, web chat etc.\u00a0\u00a0<\/span><\/li>\n<li><span style=\"font-size: 12px;\">Strong work ethic and ability to grow within the role\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>Location:<\/strong> Indianapolis, IN (onsite)<\/p>\n<p><\/p>\n<p><strong style=\"font-family: Lato, sans-serif; font-size: 7pt;\">EEO STATEMENT<\/strong><span style=\"font-family: Lato, sans-serif; font-size: 7pt;\">\u00a0<\/span><\/p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 8pt;\">Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.\u00a0<\/span><\/p>\n<p><\/p>\n<p>PAY DISCLAIMER The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Medasource - Indianapolis, Indiana","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[15],"class_list":["post-10181","job_listing","type-job_listing","status-publish","hentry","job-type-direct-hire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support Specialist - Medasource - Immediate Start, Medasource - Indianapolis Indiana<\/title>\n<meta name=\"description\" content=\"Customer Support Specialist - Medasource - Immediate Start, Medasource - Indianapolis Indiana\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support Specialist - Medasource - Immediate Start, Medasource - Indianapolis Indiana\" \/>\n<meta property=\"og:description\" content=\"Customer Support Specialist - Medasource - Immediate Start, Medasource - Indianapolis Indiana\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/\" \/>\n<meta property=\"og:site_name\" content=\"Eight Eleven Group\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-08T14:09:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jobs.eightelevengroup.com\/jobs\/wp-content\/uploads\/2024\/11\/Brooksource-ico.png\" \/>\n\t<meta property=\"og:image:width\" content=\"236\" \/>\n\t<meta property=\"og:image:height\" content=\"254\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Customer Support Specialist - Medasource - Immediate Start, Medasource - Indianapolis Indiana\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/\",\"url\":\"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/\",\"name\":\"Customer Support Specialist - Medasource - Immediate Start, Medasource - Indianapolis Indiana\",\"isPartOf\":{\"@id\":\"https:\/\/jobs.eightelevengroup.com\/jobs\/#website\"},\"datePublished\":\"2026-09-08T00:00:00+00:00\",\"dateModified\":\"2026-09-08T14:09:13+00:00\",\"description\":\"Customer Support Specialist - Medasource - Immediate Start, Medasource - Indianapolis Indiana\",\"breadcrumb\":{\"@id\":\"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jobs.eightelevengroup.com\/jobs\/job\/a1wcv000000z9g5eai-customer-support-specialist-medasource-immediate-start-medasource-indianapolis-indiana\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jobs.eightelevengroup.com\/jobs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Support Specialist &#8211; 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