Posted 1 week ago
Job id: a1Wcv000000mJoLEAU
State of NM – ECECD, Debt Collectors
Santa Fe, New Mexico
Remote
24
Contract
Calculated Hire
$20.00 - $23.00 /hour
$20.00 - $23.00 /Year
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Job Description:
Debt Collection Specialist
Remote
Compensation: $20 - $23 per hour
ABOUT THE ROLE
Our client is seeking experienced Debt Collection Specialists to support a state agency's Accounts Receivable and Debt Collection program. This temporary, remote position is responsible for recovering outstanding balances owed by child care providers through professional and compliant collection practices. The ideal candidate will communicate effectively with providers, establish payment arrangements, resolve disputes, and maintain accurate documentation while delivering excellent customer service. Candidates must reside in New Mexico and be able to work Monday through Friday, 8:00 AM to 5:00 PM Mountain Time. Bilingual English/Spanish skills are preferred, and a background check is required. The role emphasizes quality assurance, compliance, and continuous process improvement while supporting departmental reporting requirements and contributing to operational metrics.
WHAT YOU'LL DO
- Conduct outbound and inbound collection calls, emails, letters, and portal communications regarding outstanding balances owed by child care providers.
- Review and validate account information and outstanding debts.
- Negotiate payment plans and document payment commitments.
- Respond to account inquiries and resolve billing disputes professionally.
- Maintain detailed and accurate records of all customer interactions and collection activities.
- Follow established collection procedures, scripts, and agency policies.
- Coordinate with finance and legal teams to resolve complex account issues.
- Meet established productivity, quality, and compliance standards.
- Ensure all collection activities comply with applicable federal and state regulations, including Fair Debt Collection Practices Act (FDCPA) and Telephone Consumer Protection Act (TCPA) requirements.
- Participate in quality assurance reviews, training, and process improvement initiatives.
- Support departmental reporting requirements through accurate documentation and timely case management.
- Contribute to weekly operational metrics, recovery and payment plan performance, quality assurance and compliance initiatives, and continuous process improvement recommendations.
WHAT YOU BRING
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Business, Finance, Accounting, Communications, or related field preferred.
- Previous experience in debt collection, customer service, sales, telemarketing, or related field.
- Public sector collections experience preferred.
- Working knowledge of debt collection laws and compliance standards, including FDCPA and TCPA, preferred.
- Strong verbal and written communication skills.
- Excellent negotiation, problem solving, and conflict resolution abilities.
- Demonstrated active listening, empathy, emotional resilience, and professionalism.
- Ability to manage multiple accounts while maintaining accuracy and confidentiality.
- Bilingual English/Spanish preferred (at least one team member must be bilingual).
- Must successfully pass a background check.
- Reside within the State of New Mexico.
WHAT'S IN IT FOR YOU
- Remote work opportunity
- Flexible schedule: Monday through Friday, 8:00 AM to 5:00 PM Mountain Time
- Opportunity to support a state agency and contribute to public sector impact
- Professional development through quality assurance, training, and process improvement initiatives
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.