Posted today
Job id: a1Wcv000000ims9EAA
Helpdesk Tech
Oklahoma City, Oklahoma
Enterprise Systems
Contract
Brooksource
$20.00 - $22.00 /hour
$20.00 - $22.00 /Year
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Job Description:
Helpdesk Technician
Location: Oklahoma City, OK
Worksite: Onsite
Contract Length: 6-month contract
Overview
Our government client in Oklahoma City is seeking an Helpdesk Technician to provide first-level technical support to end users in an onsite environment. This individual will assist with incoming helpdesk requests, basic troubleshooting, equipment support, and ticket documentation while gaining hands-on experience across common IT support processes.
This role is ideal for someone early in their IT career who is dependable, customer-service oriented, eager to learn, and comfortable working with a team to resolve technical issues in a timely and professional manner.
Key Responsibilities
· Respond to incoming helpdesk tickets, phone calls, and user requests in a professional and timely manner.
· Provide first-level troubleshooting for common hardware, software, network, password, and access-related issues.
· Document issues, troubleshooting steps, and resolutions accurately within the ticketing system.
· Escalate more complex technical issues to appropriate team members or support groups as needed.
· Assist with basic workstation, laptop, monitor, printer, and peripheral setup or replacement.
· Support user account setup, password resets, and access requests following established processes.
· Help maintain asset information and coordinate equipment needs with the appropriate internal teams.
· Follow documented procedures, knowledge base articles, and helpdesk standards to ensure consistent service delivery.
· Communicate clearly with end users and provide a positive support experience.
Ideal Candidate Profile
The ideal candidate is an early-career IT professional with strong customer service skills, a willingness to learn, and a basic understanding of computer hardware, software, and troubleshooting concepts. They should be reliable, detail-oriented, comfortable asking questions, and motivated to grow within a helpdesk or technical support environment.
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Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.