Junior Systems Engineer

Charlotte, NC (Hybrid: 3x per week onsite in Ally Charlotte Center)

Hybrid role

$32 per hour

ABOUT THE ROLE

Our client is seeking a Junior Systems Engineer to support the lifecycle management of enterprise data and voice circuits in a hybrid role based in Charlotte, NC. This entry-level position is ideal for candidates with 0–1 year of experience in IT, network operations, telecommunications, or infrastructure support (including internships, co-ops, or relevant academic projects). The Junior Systems Engineer will assist with ordering, tracking, documentation, billing review, and communication across internal teams and external vendors, working closely under the guidance of senior engineers and team leads. The role offers an excellent opportunity to learn telecommunications operations, vendor coordination, and enterprise infrastructure processes. Occasional after-hours support may be required for scheduled activations or disconnects.

Work Authorization: We are unable to provide sponsorship currently.

WHAT YOU'LL DO

• Assist with the lifecycle support of data and voice circuits, including order intake, vendor coordination, delivery tracking, activations, service changes, and disconnect requests
• Work with circuit vendors and carriers to gather updates, follow up on milestones, and escalate issues to senior team members as needed
• Support internal ordering and procurement processes, including submitting purchase requests and helping track approvals and documentation
• Maintain accurate circuit and inventory records in approved systems and tools, ensuring data integrity and timely updates
• Help review billing and invoice information to identify potential discrepancies, post-disconnect charges, or missing updates, escalating findings for resolution
• Partner with engineering, field operations, and site contacts to support circuit turn-ups, testing activities, and service readiness
• Create and update tickets or tasks in tools such as Jira, ServiceNow, or similar platforms to track work and progress
• Provide basic status updates and documentation to stakeholders with guidance from senior engineers

WHAT YOU BRING

• 0–1 years of experience in IT, network operations, telecommunications, or infrastructure support (including internships, co-ops, or relevant academic projects)
• Basic understanding of data and voice connectivity concepts (e.g., WAN, DIA, MPLS, carrier-delivered services); training provided
• Familiarity with ticketing or workflow tools such as Jira, ServiceNow, or similar (academic or internship experience acceptable)
• Strong organizational skills and attention to detail, with the ability to follow documented processes and instructions
• Effective written and verbal communication skills, with a willingness to ask questions and learn from others
• Proficiency with Microsoft Excel and other standard productivity tools
• Ability to work collaboratively in a team-oriented environment
• Occasional after-hours support may be required for scheduled activations or disconnects
• Nice to have: Internship or academic exposure to telecommunications, networking, or IT operations
• Familiarity with circuit vendors or carriers (e.g., AT&T, Lumen, Granite, Bandwidth)
• Experience with inventory tracking, documentation, or operational reporting
• Exposure to SharePoint, Confluence, or similar documentation tools

WHAT'S IN IT FOR YOU

• Opportunity to learn and grow within telecommunications operations and enterprise infrastructure environments
• Collaborative team environment with guidance from experienced engineers
• Hybrid work schedule with onsite collaboration
• Competitive hourly compensation
• Equal employment opportunity employer

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