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Job id: a1Wcv000000fXBJEA2
Field Tech I – Southeast WA
Richland, Washington
Infrastructure & End-User Device Services
Contract
Medasource
$25.00 - $30.00 /hour
$25.00 - $30.00 /Year
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Job Description:
Job Title:
Field Services Technician I
Hourly/Salary Compensation Range:
$25–30/hr (DOE)
Contract Length:
July 6-Dec 31
Location:
Primary: Kadlec Regional Medical Center – Richland, WA
Secondary: Providence St. Mary Medical Center – Walla Walla, WA
Approximately 80% Richland / 20% Walla Walla
Hours:
Monday – Friday, Standard Business Hours (40 hrs/week)
Client Overview:
Our client is a large healthcare organization seeking a Field Services Technician I to support end-user technology operations across multiple hospital locations in Eastern Washington. This individual will serve as a hands-on onsite resource responsible for desktop support, break/fix activities, device deployments, and general IT support functions that keep day-to-day operations running smoothly.
Job Description:
The Field Services Technician I will provide onsite support for caregivers, clinicians, and administrative staff across hospital environments. This role will focus on resolving technical issues, supporting workstation and device deployments, performing break/fix activities, and assisting with desktop-related projects as needed.
The ideal candidate will have strong customer service skills, a willingness to learn, and experience supporting Windows-based environments. Previous healthcare experience is not required.
Responsibilities include:
- Provide onsite desktop and end-user support
- Troubleshoot hardware, software, printer, peripheral, and connectivity issues
- Respond to and document incidents and service requests through the ticketing system
- Perform break/fix support for desktops, laptops, mobile devices, and peripherals
- Deploy, install, configure, and replace end-user equipment
- Support workstation moves, adds, and changes
- Assist with desktop team initiatives and project-based work
- Maintain accurate documentation and asset records
- Deliver exceptional customer service to both clinical and non-clinical users
bSkill Set Requirements:
- 1+ years of desktop support, help desk, field services, or related IT support experience
- Experience troubleshooting Windows operating systems and standard desktop applications
- Familiarity with hardware deployment, device setup, and break/fix support
- Experience working within a ticketing system
- Strong customer service and communication skills
- Ability to work independently in an onsite support environment
- Reliable transportation and willingness to travel between Richland and Walla Walla as needed
Nice to Haves:
- Previous healthcare or hospital IT experience
- Experience with Active Directory and Microsoft 365
- PC imaging and deployment experience
- Asset management experience
- CompTIA A+ or similar technical certification
Education/Certification(s)/License(s):
- High School Diploma or GED required
- Associate's Degree in Information Technology or related field preferred
- CompTIA A+, Google IT Support, or equivalent certifications preferred
- Valid driver's license and reliable transportation required
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.