Posted today
Job id: a1Wcv000000DrsvEAC
Field Support Analyst 3 – FSA3
Atlanta, Georgia
Hybrid
Electrical & Mechanical Engineering
Contract
Brooksource
-$37/hr
-k
Share This Job
Job Description:
Field Support Specialist – Drop Service / Dispatch
755 Jefferson St, Atlanta, GA 30318
Hybrid (4 days onsite, 1 day remote)
$37 per hour
March 2026 – March 2027
ABOUT THE ROLE
Our client is seeking a Field Support Specialist to join their Dispatch and Drop Service teams in a hybrid role based in Atlanta, GA. This position is responsible for coordinating and scheduling service requests related to the temporary de-energization of electric service for residential, commercial, and industrial customers. The Field Support Specialist acts as a key liaison between customers, field technicians, and internal teams to ensure safe, timely, and accurate execution of service work. You will play a critical role in supporting repairs, upgrades, and generator installations by managing service requests, dispatching field personnel, resolving scheduling conflicts, and maintaining clear communication with all stakeholders. The role also involves providing real-time operational support, ensuring technicians are equipped for success, and maintaining accurate documentation and reporting. This is a fast-paced, hybrid position requiring strong attention to detail, excellent communication skills, and a commitment to continuous process improvement.
WHAT YOU'LL DO
- Schedule and manage service requests for temporary de-energization to support repairs, upgrades, and generator installations for residential, commercial, and industrial customers
- Assign and dispatch field personnel based on priority, availability, and skill set
- Resolve scheduling conflicts efficiently to minimize customer impact
- Serve as the primary point of contact for customers regarding scheduling, service status, and preparation requirements
- Communicate clearly and professionally with internal teams and field personnel to ensure seamless coordination
- Provide real-time operational support to field teams, ensuring technicians have the information and resources needed to complete work safely and efficiently
- Maintain accurate records of service requests, scheduling details, customer communications, and completion status
- Generate reports to track service metrics and identify opportunities for improvement
- Address customer concerns and operational issues promptly, ensuring high levels of customer satisfaction
- Contribute to the continuous improvement of dispatch, scheduling, and customer service processes
WHAT YOU BRING
- 5–10 years of experience in field support, dispatch, or service coordination
- Strong communication and customer service skills, with the ability to interact effectively with customers, field technicians, and internal teams
- High attention to detail and ability to manage multiple priorities in a fast-paced environment
- Proven problem-solving skills and a proactive approach to addressing operational challenges
- Comfortable working in a hybrid, operational setting (4 days onsite, 1 day remote)
- Experience with documentation, reporting, and process improvement in a service or dispatch environment is a plus
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Share This Job
Apply For This Job
Related Jobs
About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.