Field Implementation Specialist

Philadelphia, Southern New Jersey, or New York City Metro area (Must reside within 50 miles of a major metropolitan airport)

On-Site Role (95% travel, Mon-Fri, overnight required)

Compensation: $45 per hour

18-month contract (potential extension up to 3 years, possible conversion)

ABOUT THE ROLE

A healthier future drives us to innovate and continuously advance science, ensuring everyone has access to the healthcare they need today and for generations to come. As a Field Implementation Specialist, you will play a vital role in supporting this mission by serving as the primary liaison for post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers and instruments at client sites nationwide. This entry-level, field-based position offers extensive mentorship and requires a high degree of independence, self-direction, and visibility. You will travel nationally up to 95% of the time, including overnight stays Monday through Friday, to deliver exceptional customer experiences and ensure successful solution adoption. This is a unique opportunity to make a direct impact on healthcare delivery while developing your technical and customer service skills in a dynamic, hands-on environment.

WHAT YOU'LL DO

• Serve as the primary liaison providing post-sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites
• Validate analyzer installations to ensure proper setup and functionality
• Assess customer organizational structure, workflow, and knowledge to identify training gaps
• Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation
• Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues as needed
• Identify opportunities for new system consumables (e.g., reagents, primary antibodies, bio-markers, software) for clients
• Document and report on implementation progress, customer feedback, and issues encountered
• Collaborate with internal teams to ensure seamless customer experience and continuous improvement of implementation processes
• Maintain extensive onsite presence with up to 95% travel, including overnight stays, to support a national client base
• Receive mentorship and guidance to develop expertise in clinical chemistry and immunoassay solutions

WHAT YOU BRING

• Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
• 3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment
• ASCP certification (preferred)
• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
• Effective customer communication skills (written and verbal), positive attitude, and ability to foster strong internal and external relationships
• Strong time-management, organization, and prioritization skills
• Ability to work independently as a field-based individual contributor with autonomy and self-direction
• Willingness and ability to travel nationally up to 95%, including overnight travel Monday through Friday
• Must reside within 50 miles of a major metropolitan airport in the US (no relocation provided)

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