Posted today
Job id: a1Wcv0000009yzREAQ
Software Engineer III (Genesys Developer)
Charlotte, North Carolina
Enterprise Applications
Contract
Brooksource
-$70/hr
-k
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Job Description:
Genesys Cloud Developer
Our Client is seeking a highly skilled and experienced professional to manage and optimize their Genesys cloud platform for contact center operations. In this critical role, you will ensure reliable 24/7 operations, drive innovation by integrating AI-developed applications via API, and collaborate closely with both internal teams and external vendors to resolve technical issues. You will be responsible for developing comprehensive technical documentation and job aids, implementing technological efficiencies, and supporting the strategic roadmap for contact center technology. The ideal candidate is passionate about leveraging technology to enhance customer service operations, thrives in a dynamic environment, and excels at seamless communication between IT and business partners.
WHAT YOU'LL DO
- Manage and maintain the Genesys cloud platform to ensure seamless and reliable 24/7 contact center operations
- Architect, design, and integrate internally developed AI applications with the Genesys Cloud platform via API
- Collaborate with internal teammates and external vendors to troubleshoot and resolve platform issues efficiently
- Develop comprehensive technical documentation and job aids to support team members and improve operational efficiency
- Identify and implement technological efficiencies to optimize contact center performance and drive innovation
- Communicate changes, updates, and technical information effectively to IT leaders and business partners
- Plan and execute deployments of new features and updates to the Genesys cloud platform
- Support business partners in developing and executing a strategic roadmap for contact center technology
- Leverage experience with Aspect/Alvaria workforce management systems and/or Intradiem as needed
WHAT YOU BRING
- Extensive experience with Genesys cloud platform and contact center operations
- 5+ years of software development experience
- Strong troubleshooting and problem-solving skills
- Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences
- Ability to work collaboratively in a team environment and with external vendors
- Experience in developing technical documentation and job aids
- Knowledge of contact center technologies and industry best practices
- Familiarity with project management methodologies
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Desired: IT admin and managing experience with Aspect/Alvaria workforce management systems and/or Intradiem
WHAT'S IN IT FOR YOU
- Opportunity to play a crucial role in maintaining and improving contact center operations
- Dynamic and innovative work environment
- Chance to drive technological advancements and operational efficiencies
- Collaborative culture with exposure to both IT and business partners
- Remote work flexibility
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.