Field Service Installation Representative

Remote – 100% Travel

On-Site role

Compensation: $35/hr

Contract (18 months – up to 3 years)

ABOUT THE ROLE

Our Client is seeking a Field Service Installation Representative (FSIR) to join their team on a contract basis. In this dynamic, customer-facing position, you will be responsible for the installation, setup, calibration, and verification of advanced diagnostic instruments and systems at customer sites, ensuring optimal instrument performance and customer satisfaction from day one. You will serve as a critical technical resource for customers and internal teams during the onboarding and go-live process of advanced diagnostic equipment—including clinical chemistry, immunochemistry, or molecular platforms. This remote role requires 100% travel, supporting hospital laboratories, reference labs, and other clinical settings. The ideal candidate is self-motivated, adaptable, and capable of working independently while managing multiple projects in a fast-paced healthcare environment.

WHAT YOU'LL DO

• Execute installation of diagnostic instruments (e.g., clinical chemistry analyzers) at hospital laboratories, reference labs, and other clinical sites, following established procedures and protocols
• Perform system start-up, functional verification, and calibration to ensure instrument performance aligns with manufacturer specifications and customer expectations
• Provide on-site technical support during initial system implementation, collaborating closely with Field Application Specialists, Technical Support, and the customer’s laboratory staff
• Document all installation-related activities thoroughly and accurately in service management systems (e.g., Salesforce, SAP)
• Coordinate logistics for instrument delivery, site readiness, utility requirements, and waste management as needed
• Educate and support customers on basic instrument operation, safety protocols, and daily maintenance tasks during installation
• Identify and resolve technical issues that may arise during installation, escalating to engineering or product support when needed
• Maintain compliance with all applicable regulatory, quality, safety, and environmental standards (e.g., FDA, ISO, Roche QMS)
• Support upgrades and retrofits of existing instruments as required
• Maintain accurate inventory of parts, tools, and documentation
• Travel regionally up to 90% of the time, including overnight stays depending on customer location

WHAT YOU BRING

• Associate’s degree or higher in Biomedical Engineering, Electronics, Mechanical Engineering, Medical Laboratory Technology, or related technical field
• 2+ years of field service or technical installation experience in diagnostics, medical devices, laboratory automation, or similar industries
• Strong mechanical, electrical, and troubleshooting skills
• Excellent communication and customer service abilities
• Proven ability to work independently and manage time across multiple installation projects
• Willingness to travel regionally up to 90%, including overnight stays
• Valid driver’s license with a clean driving record
• Proficiency with Microsoft Office Suite and digital service tools (e.g., CRM systems, service logs)
• Preferred: Experience in clinical laboratory settings or with clinical chemistry/immunochemistry instruments
• Preferred: Familiarity with Lean, Six Sigma, or process improvement methodologies
• Preferred: Understanding of LIS/LIMS and data connectivity solutions in diagnostic workflowsi