Posted 2 days ago
Job id: a1Wcv0000006V9BEAU
Salesforce Business Analyst (Supply Chain)
Downers Grove, Illinois
Salesforce
Contract
Medasource
-$1/hr
-k
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Job Description:
Title: Supply Chain Salesforce Business Analyst
Duration: 6 months
Location: Remote
We are seeking a contract Salesforce Specialist to partner with our Supply Chain leadership team to design, build, and support an efficient intake, workflow, and customer support process using Salesforce Service Cloud (and related tools). While we’ve begun to “ticketize” shared inboxes using Salesforce, we need a dedicated expert who can both translate our business needs into Salesforce solutions and advise on what’s possible within the platform.
This role bridges the gap between supply chain operations and technical execution. The ideal candidate brings Salesforce configuration experience, particularly in workflow design and reporting, along with helpdesk management expertise. You will work closely with internal stakeholders and collaborate with our IT team, but will own the functional roadmap and execution for supply chain support processes in Salesforce.
Key Responsibilities
- Collaborate with supply chain leaders to develop a Salesforce-driven intake, workflow, and customer support process
- Translate supply chain needs into Salesforce configuration and reporting
- Leverage Salesforce to enhance helpdesk functionality (currently used to "ticketize" shared inboxes)
- Help define and implement best practices for helpdesk setup and customer support processes
Required Qualifications
- Salesforce expertise:
- Admin or Business Analyst experience
- Strong configuration skills (not heavy development)
- Understanding of Salesforce routing rules and ticketing workflows
- Functional experience:
- Experience managing a helpdesk or support function
- Background in supply chain operations
- Healthcare experience not required — focus is on customer support
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.