Claims Investigator
On-Site Role
Compensation: $20 per hour

ABOUT THE ROLE

Our client is seeking a skilled Claims Investigator to coordinate and make senior-level eligibility determinations for unemployment claims, ensuring compliance with stringent federal and state standards. This on-site role requires objective fact-finding, legal analysis, and clear explanation of laws and procedures to claimants and employers. The Claims Investigator will thoroughly investigate employment history and benefit issues, make final written determinations regarding entitlement or denial of benefits, manage correspondence, conduct investigations into lost or forged benefit warrants, support appeals, provide testimony at hearings, resolve system errors, and back up customer service during high volume periods. The ideal candidate will possess specialized knowledge of unemployment laws and relevant acts, advanced computer skills, the ability to interpret technical guidelines, communicate effectively, and efficiently organize a heavy workload. Professionalism, tact, and the ability to travel in limited circumstances are essential.

WHAT YOU'LL DO

• Coordinate with claimants, employers, and agency staff to make senior-level eligibility determinations based on objective fact-finding and legal analysis, meeting stringent timeliness and quality standards set by federal and state authorities
• Clearly explain laws, procedures, and unemployment programs to claimants and employers, including benefit rights and eligibility requirements
• Question claimants and employers regarding employment history and separation information
• Make final written determinations of entitlement or denial of benefits, compile information from claimants, employers, and Audit Section, and forward to Central Office for monetary determinations
• Receive, investigate, and reply to all correspondence from claimants and employers involving claims in the local office
• Conduct further investigations regarding stolen, lost, destroyed, or forged benefits warrants
• Assist claimants and employers in filing appeal forms for protested claims and provide testimony at referee hearings
• Organize and prioritize a heavy workload to enable the agency to meet stringent federal standards and complete daily summaries of work activities according to types and numbers of claims processed
• Navigate and update multiple computer systems efficiently and effectively, staying abreast of regular changes and updates
• Investigate and correct system error lists related to wage reporting, claim computation, and payment of benefits
• Support and back up the Uplink customer service call center during high volume periods and take new or continued claims as needed
• Resolve field issues impacting unemployment insurance operations as directed by Claims Investigator Supervisors
• Perform related duties as assigned

WHAT YOU BRING

• Specialized knowledge of unemployment compensation laws and relevant acts, with the ability to interpret and apply technical manuals, memos, and written guidelines across all states
• Working knowledge of labor market dynamics, including seasonal layoffs and labor disputes
• Strong computer skills and ability to quickly master new technology and incorporate it into the work routine
• Quick and efficient decision-making, organizational, and prioritization skills to manage a heavy workload
• Ability to communicate statutes, regulations, policies, and procedures clearly and effectively to peers, subordinates, claimants, and employers
• Demonstrated professionalism and tact in all interactions with agency staff, claimants, and employers
• Ability to accept supervision, adhere to established protocols, and work collaboratively within a team
• Ability to travel in limited circumstances as required