Job Description (Patient Access – Pilot Program)

• Summary: Front-line patient access support delivering accurate, compassionate registration, scheduling, and financial clearance across inpatient, ED, and outpatient settings. Float across assigned market locations; uphold Providence service standards, mission, and privacy compliance.

Key Responsibilities:

• Register patients in-person and by phone; verify identity and demographics
• Verify insurance eligibility/benefits; obtain and document prior authorizations
• Explain financial responsibility; collect co-pays/deductibles; issue receipts
• Schedule, reschedule, and coordinate appointments across departments
• Capture accurate documentation in EHR/registration systems; maintain HIPAA compliance
• Manage bedside and ED registrations; prioritize high-acuity workflows
• Resolve coverage issues; escalate denials and missing authorizations appropriately
• Answer multi-line calls; route messages; provide wayfinding and service recovery
• Meet productivity, accuracy, and patient experience metrics (QA, POS collections, wait times)
• Collaborate with clinical teams; support float/on-call coverage as needed

Qualifications:

• 1+ year patient access, registration, scheduling, revenue cycle, or related customer-service experience (hospital/ED preferred)
• Working knowledge of insurance plans, eligibility, and authorizations
• Proficiency with EHR/registration systems (Epic preferred), Microsoft Office, and multi-line phones
• Strong communication, de-escalation, and service recovery skills
• High school diploma or equivalent; CPR and Notary a plus (site-dependent)
• Ability to work flexible day/night shifts and travel among assigned sites (valid driver’s license for Portland float roles)