Posted 1 day ago
Job id: a1Wcv000000QTZREA4
Quality Assurance Reviewers
Atlanta, Georgia
Provider RCM
Contract
Medasource
$27-$34/hr
-k
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Job Description:
Quality Assurance (QA) Reviewer
Remote (U.S.-based; eligible states to be confirmed)
Remote
Compensation: $27 per hour
Contract Duration: 4 Months
Schedule: Full-time, staggered shifts (7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM)
ABOUT THE ROLE
Our Client is seeking a Quality Assurance (QA) Reviewer for a four-month remote contract to support a healthcare call center environment. As a QA Reviewer, you will play a critical role in maintaining service quality standards during a period of internal transition. You will focus on evaluating customer service excellence, call quality, and adherence to workflow standards within Epic, ensuring a high-quality patient and caller experience. This position requires hands-on Epic proficiency, strong analytical skills, and a keen attention to detail. Comprehensive onboarding and training on QA standards and Epic workflows will be provided, with the expectation that you will quickly achieve independence and accountability in daily operations.
WHAT YOU'LL DO
- Monitor and evaluate call center interactions using a standardized QA scorecard
- Review and score recorded calls via the Verint system, documenting performance
- Assess calls based on workflow accuracy (including standard clicks and navigation in Epic), completion of required fields and documentation, and customer service/soft skills (tone, empathy, professionalism)
- Listen to and score approximately 25 assigned call recordings per week
- Perform Epic account lookups to validate accuracy of call handling
- Provide objective feedback and insights to support continuous improvement in call quality and operations
- Maintain consistency and objectivity in scoring and evaluations
- Collaborate with team members during onboarding and training to ensure understanding of QA standards, including shadowing and familiarization with Epic workflows
WHAT YOU BRING
- 1-2 years of call center quality assurance experience in the healthcare sector
- Background in healthcare call center, patient access, or pre-registration
- Hands-on experience with Epic systems
- Strong understanding of call center QA methodologies and scorecards
- Excellent attention to detail and analytical skills
- Strong communication and customer service evaluation skills
- Ability to maintain consistency and objectivity in scoring
- Ability to operate independently and ramp up quickly
WHAT'S IN IT FOR YOU
- Comprehensive onboarding and training on QA standards and Epic workflows
- Opportunity to play a key role in maintaining and improving service quality during a critical transition
- Remote work flexibility
- Competitive hourly compensation
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.