Posted 5 days ago
Job id: a1Wcv000000GKcHEAW
TDR Technician
New Hyde Park, New York
Clinical Device Technology Services
Contract
Medasource
-$25/hr
-k
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Job Description:
TDR Field Technician
West Long Island, NY and surrounding areas
On-Site Role
11-week contract
ABOUT THE ROLE
Our client is seeking a TDR Field Technician for an 11-week contract based in West Long Island, NY and surrounding areas. As a TDR Field Technician, you will work on-site as part of a field support team to upgrade IT infrastructure in preparation for an Epic system Go-Live. You will play a key role in PC and printer refreshes, environment device mapping, running Epic application test scripts, and providing hands-on support to clinical, business, and IT staff. This position requires strong technical skills, outstanding customer service, and the ability to travel to multiple healthcare facilities. You will report to Medasource Project Managers, Team Leads, and client leadership throughout the project. Flexibility to work overtime and weekends is necessary, with a standard schedule of Monday to Friday, 8 am to 5 pm, totaling 45 hours per week. Reliable transportation is required, and mileage expenses will be reimbursed.
WHAT YOU'LL DO
- Provide excellent on-site customer service and IT support to end-users in fast-paced healthcare environments
- Perform PC and printer refreshes, including setup, relocation, and deployment of new IT equipment
- Conduct environment device mapping and run Epic application test scripts to ensure correct application installation
- Troubleshoot and resolve ad-hoc IT support issues for clinical, business, and IT staff
- Work closely with project management, Epic application teams, and client leadership to understand and fulfill field service support needs
- Travel to site-specific hospitals, clinics, and outpatient facilities in West Long Island and surrounding areas to support device mapping, hardware refresh, and Epic “TDR” script testing
- Maintain flexibility to work overtime and weekend hours as required by project demands
WHAT YOU BRING
- 4+ years of IT desktop support or field technician experience
- Outstanding customer service skills in a fast-paced healthcare environment
- Experience with PC setup, relocation, refreshes, and all facets of desktop deployment
- Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
- Reliable transportation and ability to travel to multiple healthcare facilities (mileage expenses reimbursed)
- Flexibility to work overtime and weekend hours as needed
- Prior Epic/EMR or healthcare experience preferred
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.