Posted 1 week ago
Job id: a1Wcv000000EkivEAC
Bilingual Helpdesk Analyst
Wyoming, Michigan
Infrastructure Management
Contract
Brooksource
-$35/hr
-k
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Job Description:
Helpdesk Technician
Remote role
Compensation: $25 per hour
ABOUT THE ROLE
Our client is seeking an entry-level Helpdesk Technician to provide Tier 1 customer support for both software and hardware issues. In this role, you will diagnose and resolve technical problems using established troubleshooting techniques, documented processes, and procedures. You will support internal users of the organization’s technology products and assist external customers in Canada with the eBusiness application suite. The ideal candidate is service-oriented, communicates effectively, and excels at facilitating collaboration between support teams and business units. This is an excellent opportunity for someone looking to start their career in IT support and customer service.
WHAT YOU'LL DO
- Provide Tier 1 technical support for software and hardware issues to internal customers
- Diagnose and resolve customer problems using general troubleshooting techniques and documented procedures
- Support external customers in Canada using the eBusiness application suite
- Facilitate communication between support teams and business units to ensure timely resolution of issues
- Document and track support requests and resolutions accurately in the ticketing system
- Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat, etc.)
- Escalate unresolved issues to higher-level support as needed, following established escalation procedures
- Maintain a high level of customer satisfaction by delivering responsive and effective support
WHAT YOU BRING
- Experience with Tier 1 customer support for software and hardware issues (entry-level candidates welcome)
- Ability to diagnose and resolve technical problems using troubleshooting techniques
- Familiarity with documented support processes and procedures
- Strong service orientation and responsiveness to customer, employee, and supplier needs
- Effective verbal and written communication skills; able to express thoughts professionally, clearly, and concisely
- Ability to facilitate communication and collaboration between support teams and business units
- Experience supporting external customers, preferably with eBusiness applications, is an asset
- Strong organizational skills and attention to detail in documenting support activities
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.