Posted 4 days ago
Job id: a1Wcv0000005gLBEAY
PACE Scheduler
Indianapolis, Indiana
Pharma - Commercial
Contract
Medasource
-$28/hr
-k
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Job Description:
Planned Activity Scheduling Specialist
Remote role
Contract: 1-3 years before FTE conversion
Our client is seeking a Planned Activity Scheduling Specialist to support daily operations as the primary contact for service representatives. In this role, you will manage resource scheduling, dispatching, work order creation and troubleshooting, spare parts distribution, and service appointments. You will interact directly with customers to schedule proactive service activities, ensuring efficient utilization of field resources while balancing customer needs and availability.
The position requires maintaining accurate documentation, identifying and recommending process improvements, and fostering effective communication within the team and with stakeholders. As part of a newly formed team, you will have the opportunity to drive change, improve customer experience, increase instrument uptime, and help standardize and enhance operational processes. The ideal candidate is highly organized, adaptable, and thrives in a dynamic, feedback-driven environment. Occasional evening scheduling may be required to support various time zones. This role offers opportunities for professional growth and the chance to contribute to both operational excellence and strategic initiatives.
MINIMUM QUALIFICATIONS
- Associate’s Degree with at least 1 year of previous customer service experience, or more than 3 years of customer service experience
- Proven ability to make quick and effective independent decisions
- Strong organization and planning skills; ability to handle multiple functions simultaneously
- Efficient and effective oral and written communication skills; demonstrated customer communication experience
- Intermediate computer skills, including advanced functions in various software packages
- Ability to develop expert product knowledge in assigned areas
- Team player who is assertive when needed and comfortable with uncertainty
- Strong people-oriented skills and active participation in an agile, feedback-driven culture
PREFERRED QUALIFICATIONS
- Bachelor’s Degree in a related field with at least 2 years of previous customer support experience
- Experience with direct customer communication, including negotiating and making trade-offs regarding appointment times, receiving feedback, and determining escalation needs
- Experience with process improvement initiatives
- Previous experience with SAP, Salesforce, ServiceMax, and ServiceNow CRM platforms
- Proficiency with Google Suite, specifically Google Sheets, Docs, Slides, and Forms
RESPONSIBILITIES
- Act as the primary point of contact for service representatives regarding scheduling, dispatching, work order creation and troubleshooting, and spare parts distribution
- Respond to inquiries and troubleshoot issues related to resource scheduling and service appointments
- Communicate directly with customers to schedule proactive service activities, ensuring efficient use of field resources while balancing customer needs and availability
- Maintain excellent workload management by balancing multiple tasks efficiently while ensuring a high level of service quality
- Maintain accurate documentation in accordance with established guidelines to support operational integrity
- Identify areas for process improvement and recommend corrective solutions to enhance operational efficiency
- Proactively communicate with teammates, stakeholders, and leadership to foster collaboration and continuous improvement
- Embrace change with a positive attitude and contribute to shaping the future of the team and organization
- Support evening scheduling responsibilities on occasion to accommodate various time zones (anticipated to be rare)
WHAT'S IN IT FOR YOU
- Opportunity to join a newly formed, dynamic team and drive meaningful change
- Chance to improve customer experience and operational efficiency
- Supportive environment with opportunities for professional growth
- Engagement in strategic initiatives and operational excellence
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Your need for talent is our reason for being. This driving mission has been at our core from the onset. When we started in 2000 at 811 Broad Ripple Avenue, we were a team of forward-thinking entrepreneurs determined to find a better way to connect the best and brightest talent with companies looking for future leaders. We still believe in this philosophy. Throughout the years, our passion, credibility, and grit have been the foundation and prowess of what is now Eight Eleven. Though our focus areas have continued to mindfully evolve, our unyielding commitment to relationships and our customers’ needs remain consistent and firmly rooted in our core values.