Jr. Commercial Loan Servicing Analyst
Toronto, ON
Hybrid Role (6-Month Contract-to-Hire)
Compensation: $23–$25/hr

ABOUT THE ROLE

Our client is seeking a Jr. Commercial Loan Servicing Analyst to join their Diversified Industries (Commercial Lending) business line in Toronto, ON. This is a 6-month contract-to-hire opportunity, starting ASAP, with applications accepted from November 8–15. As a key member of the loan servicing team, you will be the primary customer contact for sole lender deals, responsible for the day-to-day delivery of lending and financing services as specified in credit agreements and approvals. You will process high volumes of routine and non-routine transactions, including payments, funding, loan maintenance, audits, and reconciliations, while ensuring compliance with regulatory and internal policies. The role offers the chance to develop expertise in corporate and commercial lending, loan accounting, financial risk management, and complex lending structures, with exposure to customer interaction and process improvement initiatives.

WHAT YOU'LL DO

• Process and fulfill commercial loan transactions, including payments, funding, loan advances, and maintenance, in accordance with established priorities and deadlines
• Perform audit and reconciliation activities, resolve discrepancies and exceptions, and escalate complex or non-routine issues to senior team members or Portfolio Management as needed
• Monitor collateral positions, financial exceptions, and team communications; review daily and weekly billing reports for principal, interest, and fees
• Process wire transfers, DDA entries, and ensure all appropriate authorizations and approvals are obtained
• Ensure compliance with regulatory and bank requirements, policies, and procedures, maintaining strict confidentiality of customer and bank information
• Deliver exceptional customer service by responding to inquiries, supporting internal business partners, and providing accurate, timely, and efficient services
• Identify and recommend opportunities for process improvement and operational efficiency; participate in planning, testing, and implementation of new or revised processes, products, or services
• Monitor service delivery performance, production processes, and quality, providing reports to management to optimize operational effectiveness
• Provide on-the-job assistance and training to team members as requested
• Follow security and safeguarding procedures, applying due diligence to prevent loss, fraud, or defalcation
• Support business performance management by aligning individual goals with team and organizational objectives
• Provide information for regulatory reporting and audit queries as required

WHAT YOU BRING

• University degree, college diploma, or equivalent work experience
• Experience with Loan IQ and AFS (level III highly preferred)
• Knowledge of commercial loans, lending products, and credit agreements is a plus
• Banking industry experience highly desirable
• Experience or knowledge of lending systems and applications is a plus
• Experience with Adobe Editor is a plus
• Strong analytical, problem-solving, and investigation skills
• Excellent organizational, prioritization, and multi-tasking abilities
• Strong customer service and relationship management skills
• Proficient written and oral communication skills
• Ability to work effectively in a fast-paced, high-volume environment
• Attention to detail and commitment to accuracy and compliance
• Ability to work collaboratively within a team and support process improvements

WHAT'S IN IT FOR YOU

• Opportunity to gain a solid foundation in corporate and commercial lending, loan accounting, and financial risk management
• Develop knowledge of complex lending structures, including collateralized and specialty lending
• Enhance communication skills through direct customer interaction
• Work in a collaborative, high-performing team environment
• Potential for contract-to-hire conversion and long-term career growth