IT Infrastructure

Technical Business Analyst



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Technical Business Analyst

Hybrid (St. Louis Metro Area – 63043)

12-month Contract (with strong likelihood of extension or conversion)



Brooksource is hiring a Technical Business Analyst to work with our Fortune 70 client in the Telecommunications industry. As a Technical Business Analyst on this team, you will work with customers within the organization on the maintenance and perform system integration testing of PC/server operating systems, related utilities and hardware, and administer applications supporting all of the client’s divisions.


Responsibilities include:

·      Opportunity to work on a wide range of operating systems, virtualization hypervisors and database systems software.

·      Opportunity to learn Network management and security-related applications installation, configuration and integration.

·      Opportunity to learn various business-critical application designs, configurations and data recovery.

·      Responsible for leading communication between technical groups and the business

·      Supports the process of translating business needs into formal technical requirement deliverables.

·      Determines user needs and requirements and recommends ways to improve systems.

·      Ensure requirements are clear, concise and testable

·      Conduct elicitations meeting with all the Stakeholders involved

·      Reviews, analyzes, and evaluates information technology systems operations.

·      Identifies, documents, reports and tracks system issues.

Required Qualifications

·      IT work experience – 4+ yrs

·      System related experience – 2+ yrs

·      Ability to read, write, speak and understand English

·      Must be proficient in MS Office

·      Demonstrated communication skills and the ability to work well with all levels of business users in a professional manner

·      Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy

·      Intermediate level knowledge of system administration tasks and ability to perform more advanced research and recommend approaches for resolutions

Preferred Qualifications:

·      Knowledge in installing/configuring and maintaining hypervisors and wide variety of operating systems such as Unix and Windows

·      Knowledge in application installation, configurations and integration of various tools

·      Good knowledge in operational security practices and tools

·      Strong Troubleshooting and operational experience

·      Understanding of Database systems and the configuration of database systems software


·      BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Technical Business Analyst Charlotte, NC

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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