IT Infrastructure

System Engineer II



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Systems Engineer II

Brooksource is searching for a System Engineer II to join its Fortune 75 Telecommunications client in the South Charlotte area . You will be joining the build team that is responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.


  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Contributes to design sessions with OSS Architects, Requirements Analysts, IT Operations and OSS Systems Engineers
  • Customer service oriented work ethic.
  • Reviews existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
  • Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
  • Creates work effort estimates for assigned tasks and support prioritization and release management
  • Develops of core code modules, unit test tools and release notes for enhancements and bug fixes
  • Installs, administers, configures and maintains OSS applications including operating systems and related software
  • Provides ‘on call’ support to resolve OSS application issues after normal business hours
  • Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
  • Works with database administrators to configure, tune and maintain databases in variety of languages
  • Documents systems configurations and upgrades
  • Designs and implements change control policies and disaster recovery plans
  • Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources
  • Perform other duties as requested by supervisor


Skills/Abilities and Knowledge

  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
  • Intermediate ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
  • Intermediate ability to create detailed documentation to functionally understand new and existing applications
  • Intermediate ability to follow and implement established change and control policies and procedures
  • Intermediate ability to troubleshoot application problems
  • Broad knowledge of development tools, application frameworks, and testing tools
  • Broad knowledge of OSS applications and software
  • Broad knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
  • Intermediate ability to administer VMWare, Hyper-V, OVM, or PowerVC
  • Intermediate knowledge of virtualized guest management
  • Intermediate knowledge of virtualized network infrastructure
  • Intermediate knowledge of reviewing and troubleshooting OS and application log files
  • Basic scripting and command-line interface (CLI) experience


  • Bachelor’s degree in Computer Science or related field, or equivalent experience


  • Network OSS application experience
  • System Administration experience
  • Hypervisor Administration experience
  • Database support and development experience
  • Experience in Enterprise Application Integration (EAI)


  • Office Environment
  • ‘On Call’ support, on a rotation basis

System Engineer II Charlotte, NC

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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