Enterprise Applications

ServiceNow – IT Asset Manager



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IT Asset Manager:

This team member will work closely with the IT Service Management Team and ServiceNow developers to develop, manage, and execute an IT Asset Management program. The IT Asset Manager will be responsible for developing and executing the business processes, managing asset data, and providing reporting & analysis.

Note: “Primary function of this position is Software asset manager assuming hardware asset management responsibilities later in the engagement”

Job Description:

  • Develop and manage policies and processes for the life cycle management of software and hardware assets.
  • Utilize ServiceNow ITAM to manage asset data, reporting, and processes.
  • Interpret software and hardware purchase orders and input data into ServiceNow.
  • Develop and execute governance to normalize, reconcile, and ensure the accuracy of asset data in ServiceNow.
  • Develop governance and processes to enable total visibility of software purchases and installations.
  • Develop and execute governance to ensure terms of use and security compliance with software installations.
  • Research software publisher licensing terms and conditions to ensure compliance with use.
  • Create asset utilization, compliance, and detailed cost reports and dashboards.
  • Provide detailed analysis of asset data, especially forecasted software costs.
  • Identify software/hardware cost savings opportunities.
  • Allocate and recover user licenses.
  • Develop and define requirements for ServiceNow developers to improve workflow automation and efficiencies.
  • Provide guidance and direction to a 3rd party service provider in the execution of asset administrative functions.
  • Support on call responsibilities for Major Incident Manager on call


  • Must have at least 3 years’ experience in Software Asset Management, preferably as an asset manager utilizing ServiceNow.
  • Strong understanding of software licensing models.
  • Strong data analysis experience.

Desired Qualifications

  • ServiceNow SAM-CIS certification
  • ITAM certifications
  • ITIL V4 certification

ServiceNow – IT Asset Manager Charlotte, NC

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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