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Deskside Support Technician



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Deskside Support Technician

Chicago, IL – 1 Day a week remote work optional after probationary period

Public Trust Clearance eligible

Duration: 6m Contract to Hire



Job Summary

Our government client is seeking a Helpdesk Associate to join their support team to provide essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing.

Key Responsibilities:

• Provide deskside support for end users as per tickets dispatched from the Service Desk.

• Stage devices in preparation for deployment to end users.

• Perform break/fix support for government-funded computing devices (e.g., PCs, laptops, mobile phones).

• Deploy and retrieve end-user devices as needed.

• Install specialty software and assist with Information Security matters.

• Assess and diagnose issues with printers, fax machines, and multifunctional devices.

• Provide A/V support in conference rooms and assist with Video Teleconferencing.

• Install printer toner and maintain print devices.

• Support after-hours activities as required by the customer.


• High School Diploma and 3+ years of IT Technical Support Experience.

• Experience working on customer sites, preferably in a military or government environment.

• Excellent written and verbal communication skills.

• Ability to multitask and function effectively in a fast-paced environment.

• US Citizen with the ability to acquire a Public Trust security clearance.


Desired Qualifications:

• Past experience with the Department of Justice or similar government agencies.

• Bachelor’s Degree in a related discipline with relevant experience in IT support roles.

• Familiarity with the ESA V-ATR program (Antitrust Division).


Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Deskside Support Technician Chicago, IL

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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