Medasource
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Job Description:
We are seeking a Caresphere WS Support Analyst to join our dynamic team. This role involves onsite support for the go-live of Caresphere Workflow Solution (WS) at labs nationwide. As a key member of the implementation team, you will be responsible for assisting with the preparation and execution of the go-live process, ensuring that Caresphere WS is successfully integrated and operational in lab environments.
Key Responsibilities:
- Provide onsite support to laboratories during the go-live process, ensuring smooth implementation of Caresphere WS.
- Assist in the preparation and setup of the system prior to the go-live, including system configurations and user training.
- Troubleshoot and resolve technical issues as they arise during the go-live process to minimize downtime and disruptions.
- Collaborate with lab staff, IT teams, and project managers to ensure successful system adoption and integration.
- Ensure that the Caresphere WS platform is fully operational and that users are confident and proficient in using the system.
- Document and report any issues, solutions, and system feedback to the appropriate teams for continuous improvement.
Qualifications:
- Strong knowledge of Caresphere WS, workflow management, and lab informatics systems.
- Proven experience in onsite support or go-live implementations in clinical or laboratory settings.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and travel nationwide for on-site visits as needed.
- Strong communication skills for training and collaborating with lab staff.
- Technical background in healthcare IT or laboratory systems is preferred.
Caresphere Support Coordinator Burlington, NC
For over 16 years, Medasource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Medasource finds the people best-suited for your business. When you work with us, we work with you. That’s the Medasource promise.
Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
JO-2505-169588