Sales & Customer Experience

Bilingual Sales Support


Calculated Hire

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Calculated Hire is looking for a Sales Support Representative to effectively handle inquiries from internal and external sales agents that are received via phone and serviced in their Health Insurance partners contact center environment. A successful candidate will be able to interact appropriately and efficiently with agents using excellent interpersonal and listening skills, professionalism and phone etiquette skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.


DUTIES AND RESPONSIBILITIES: Scope of Appointment and Eligibility Verification (Medicare only).

·      Handle a large volume of inbound calls in a timely manner.

·      Activities related to inbound calls, LIVE chats from sales agents seeking support for partners Medicare products.

·      Follow communication scripts during SOA calls and Eligibility calls to remain in compliance

·      Maintain detailed knowledge of Eligibility requirements/qualifications for our plans, special elections, Medicare related information and HRA support.

·      Verify Medicare information to check if a potential member has all requirements needed to qualify for one of our plans.

·      Responds to all customers in a professional and courteous manner.

·      Participates in meeting and/or committees as needed.

·      Manages work balance between calls and of phone actives/Live Chats.

·      Value all aspects of diversity.

·      Exercise strict confidentiality in all matters. PHI information.

·      LIVE chats for Eligibility Verification only.


·      Adaptable, flexible, and able to manage through change.

·      Goal oriented and personally accountable; resourceful and self-directed.

·      Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment.

·      Excellent listening and interpersonal communication skills.

·      Ability to effectively organize, prioritize, multi-task and manage time.

·      Demonstrated accuracy and productivity in a changing environment with constant interruptions.

·      Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

·      Able to offer options and educate callers when appropriate.


·      Accurate data entry skills and attention to detail

·      Experience analyzing and solving customer problems required

·      Excellent verbal and written communication skills

·      Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

·      Proven ability to work independently as well as a productive member of a team


Benefits of working with Calculated Hire:

Previous experience working with this client and placing both permanent employees and contractors

Direct communications with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster

Great opportunity to gain sales and health insurance experience. Could feed into opportunity to leverage Calculated Hire’s Licensed & Accredited Professionals Program (LAAP)

Bilingual Sales Support Hoover, AL

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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