IT Infrastructure

Associate NOC Analyst

Contract

Brooksource

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Associate NOC Analyst

Charlotte, NC

Brooksource is searching for an Associate Network Operations Center Analyst for our Fortune 500 Energy partner located in Charlotte, NC for a 12 month contract with strong potential for extension or hire. This is the ideal opportunity for a recent graduate with a technical understanding and some prior NOC experience to support a large infrastructure environment and build a career.

This individual will be expected to troubleshoot and resolve any network or customer facing issues in multiple disciplines. Work is performed in a 24×7 Network Operations Center environment. Candidates must be available to work any shift and will be part of a schedule rotation that includes day shift, swing shift, night shift, and weekends.

Daily you will: 

  • Work with the most current technologies and ensure that the network and systems are fully maintained and operational
  • Identify network problems, isolate root causes, and initiate corrective action
  • Determine priority of action and additional resources required, based on severity of service interruption
  • Provide technical analysis to all customers to isolate issues and develop strategies to restore or activate services
  • Interact with network and hardware engineers as well as system and database administrators regarding network/system activities and outages
  • Monitor and manage communications during large-scale events
  • Create accurate and detailed documentation to record resolution activities

Skillset:

  • Bachelor’s Degree (preferably in CS, MIS, or any related field), or relevant Associate’s Degree
  • Basic knowledge network and routing principles, with troubleshooting experience
  • Remedy ticketing system experience is a plus
  • Methodical problem solver, highly motivated, time management
  • CCNA-level understanding of networking

Environment: 

  • (Direct report) Reporting directly to the Senior Infrastructure Manager
  •  (Hours) Rotating Shift Schedule between days and nights
  • (Dress code) Business casual
  • (Location) Charlotte, NC (University area)

Qualities of a Top Candidate:

  • Strong interpersonal skills and written/oral communication skills to work effectively with business partners, peer IT resources, and all levels of management
  • Ability to reason logically analyze and evaluate performance data and information, and draw appropriate conclusions
  •  Eager and excited to grow current infrastructure skills
  •  Long-term interest in Networking and Infrastructure

Associate NOC Analyst Charlotte, NC

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JO-2310-140596

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